How can I contact Bottled Up Designs?
You can reach us anytime at info@bottledupdesigns.com or through our contact form. We aim to respond within 1 business day.
How long does it take to get a response?
Most inquiries are answered within 24 hours (Monday–Friday).
Shipping & Delivery
Where do you ship from?
All orders are carefully prepared and shipped from our Pennsylvania location.
How much does shipping cost?
Shipping rates are calculated at checkout. We offer a flat rate shipping of $5.95 on USPS ground advantage orders.
How long will it take to receive my order?
Orders typically arrive within 3–7 business days after processing, depending on your location.
Orders & Checkout
Can I use multiple discount codes?
Only one discount code can be applied per order.
What payment methods do you accept?
We accept all major credit cards along with secure payment options like Shop Pay, PayPal, and digital wallets.
What if I have trouble checking out?
Try refreshing your browser or using a different device. If issues continue, contact us and we’ll help right away.
Returns, Exchanges & Cancellations
Can I return my order?
If you’re not satisfied, contact us and we’ll work with you to resolve the issue.
Do you accept exchanges for damaged or incorrect items?
Yes — if your item arrives damaged or incorrect, contact us and we’ll make it right.
Are any items non-returnable?
Discontinued items may be final sale.
Can I cancel my order?
Orders can be canceled before they are processed or shipped.
Product Questions
What if an item is out of stock?
Out-of-stock items are temporarily unavailable. Reach out to us if you’d like restock updates.
Do you offer custom or personalized designs?
We do not offer custom pieces at this time.
Security & Trust
Is my payment information secure?
Yes — we use industry-standard encryption and secure checkout technology to protect your data.
What makes Bottled Up Designs unique?
Each piece is thoughtfully designed using reclaimed antique glass to capture meaningful moments and create lasting keepsakes — perfect for gifts or personal expression.
Do you offer gift-ready packaging?
Yes — our products are shipped gift boxed.
